CRM for a Real Estate Developer
A CRM system for a major real estate developer, supporting customers through every stage of a property sale.
A CRM system for a major real estate developer that tracks every stage of the customer journey in a property sale — from first contact to ownership paperwork — in a single workspace. The client's name is withheld under NDA.
The challenge
Build a multi-functional CRM system and get it into production. A single solution needed to handle customer communication management (including call-center integrations), deals and contracts of various types, mortgage products, trade-in, and integrations with external organizations.
Our solution
Raccoon Soft took over a legacy PHP system and designed a phased migration approach. Part of the functionality stayed on the old platform during the transition while the rest moved to a new Java + React stack. This kept the business running throughout the migration.
Key deliverables
- →Phased migration of the legacy PHP system with zero downtime for the business
- →Customer communication management, including call-center integrations
- →Support for deals and contracts of various types, mortgage products, and trade-in
- →Product in production at the client; support process established, development ongoing
Project screenshots