CRM-systems

These systems are literally designed to “manage relations with the clients.” Each company, independent from its business volumes, uses one or another CRM-system: one part of them is standard and unified and is being sold as mass cloud solutions, and the other part is a unique development for a big enterprise; something can be stored in an excel-table and the other clients’ database takes terabytes of data and has twisted client production business logic.

These systems include the following main sections: recording of contacts, services’ price calculation, meeting planners, mailing management, inventory, document implementer, business process customizing, managing of finances/ projects/ deals, reports.

The advantage is that turnaround transactions are being made much quicker, the control over effecting deals is simplified, and the business is upscaled.

Raccoon Soft was mainly focused on cloud solutions systems or developments for enterprises.